Restricted E-mail Access in Outlook

MS Outlook is a popular e-mail client application that works with most e-mail service providers.  Some users have reported the inability to send e-mails or update their inbox.  Often when this situation occurs they are presented with a message informing them that:

Access to the E-mail Server is restricted – Error Code:  0x800ccc0d

There are several reasons this error might occur.  The most likely is that the e-mail server is unavailable.  Either because the user does not have an active internet connection or the e-mail service provider’s server is offline for maintenance or is experiencing a problem.  In some cases, a firewall will prevent Outlook from communicating with the e-mail server.  Users should verify that Outlook has full access privileges in the firewall settings.

Another common issue is with the user account settings in Outlook.  These may not be configured correctly or may have become corrupted.  Verify the user account settings are properly configured according to the instructions provided by the e-mail service provider.  If these settings are correct and the user is still unable to connect to the server, they may have become corrupted.  These settings are stored in the Outlook PST file.  Repair the PST file by running the Scanpst.exe utility in:

C:\Program Files\Common Files\System\MSMAPI\1033

Once the utility is open, browse to the PST file and click the Scan button.  The utility will automatically repair any damage it finds.  If Outlook is still unable to connect with the server, use more powerful Outlook PST Repair software from a third party vendor to correct the situation.

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